Can I return or exchange my FREXY item, if it’s not the right fit?
You can request a return or exchange within 21 days of your purchase date for a new size/style. Items must be in original condition, with no signs of damage or wear. We cover the return shipping fees for exchange items or FREXY credit. If you prefer a refund, you are responsible for the return shipping costs. Refunds will be back to your original form of payment.
How can I change or cancel an order?
We are unable to make additions, changes, or cancellations to an order once it’s been placed.
How much is shipping in Canada & the United States?
FREXY is pleased to offer FREE standard ground shipping in Canada and throughout the continental USA via UPS & USPS. You may expedite your order with additional charges calculated at checkout. All orders are currently shipped from Peace River, AB, Canada. Shipping must be elected at time of checkout. We are unable to upgrade shipping once an order has been placed.
Does FREXY ship internationally?
Yes! We currently have FREE shipping to anywhere in Canada and continental USA. Shipping to any other Country will be calculated at checkout.
How many days does delivery usually take?
Orders are processed and delivered Monday through Friday, excluding holidays. Please allow one business day for processing. Standard shipping from Peace River, AB, Canada and may take 7-10 business days to arrive at your location. Unfortunately, we cannot be responsible for unanticipated delays due to inclement weather or other unforeseen natural events.
I did not receive an item that I ordered, what happens now?
Orders are processed pending item availability and credit card verification. Customer service will contact you via email if an item has been back-ordered, is unable to be fulfilled, or if there are any other issues with your order.
What is a ‘Pre-Order’ and when can I expect it to ship?
Items that display ‘Pre-Order’ on their product page are currently available for purchase, but not yet ready to ship. Exact shipping dates may vary, you will be notified via email when your item is shipped.
How much duties and taxes will I have to pay?
Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on the Order Summary page.
What is your price adjustment policy?
FREXY does not price match other retailers or offer price adjustments for orders that have been placed on frexyfit.com. Promotional codes must be applied at time of checkout and cannot be retroactively applied.
How do I redeem a promotional code?
When placing your order, type in the code in the promotional code box on the checkout page and click submit. Check that your discount has been applied under the order summary and then click purchase now. Multiple promotion codes cannot be applied towards an order. Promotion codes cannot be applied after an order has been placed or retroactively applied to orders that are already placed.
How do I receive FREXY promotions or special offers?
Sign up for the FREXY VIP mailing list to notify you of special offers, new arrivals and trends.
What if I did not receive my promotion code for signing up for the newsletter?
First, please check your promotions, spam, or junk folders in your email inbox. If you have not received your code, please contact support@frexyfit.com to further assist you.
Have another question?
We’re here to help. Contact us at support@frexyfit.com